{"id":3,"date":"2023-11-23T15:07:55","date_gmt":"2023-11-23T15:07:55","guid":{"rendered":"https:\/\/restaurantegodere.com\/?page_id=3"},"modified":"2023-11-30T11:53:00","modified_gmt":"2023-11-30T10:53:00","slug":"politica-privacidad","status":"publish","type":"page","link":"https:\/\/restaurantegodere.com\/en\/politica-privacidad\/","title":{"rendered":"Pol\u00edtica de Privacidad"},"content":{"rendered":"
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\u00a0<\/p>

Responsible for the treatment<\/span><\/b>\u00a0<\/span><\/p>

Sercotel Operadora S.l.. CIF. B66541319 and address at C\/ Comte de Urgell, 240,
C.P. 08036, Barcelona (hereinafter, Sercotel).\u00a0<\/span><\/b><\/span><\/p>

Contact email: rgpd@sercotel.com<\/span>\u00a0<\/span><\/p>

\u202f<\/span>\u00a0<\/span><\/p>

Categories of data that are collected<\/span><\/b>\u00a0<\/span><\/p>

Depending on the services provided, Sercotel may process the following categories of data:<\/span>\u00a0<\/span><\/p>

\u2013 Identification data (for example, name and surname)<\/span>
\u2013 Contact details (e.g. address, telephone number or email);<\/span>
\u2013 Credit card data, necessary to make payment for the reservation or to guarantee it, and to pay for the services associated with it;<\/span>
\u2013 User identification codes or keys;<\/span>
\u2013 Reservation date and time;<\/span>
\u2013 Surveys during or after the visit;<\/span>
\u2013 Technical and location data generated when using our website and\/or application.<\/span>
\u202f\u202f<\/span>\u00a0<\/span><\/p>

Purposes and Treatment<\/span><\/b>\u00a0<\/span><\/p>

SERCOTEL will process your data in accordance with the following purposes:<\/span>\u00a0<\/span><\/p>

\u2013 Manage the provision of the contracted service, as well as additional services during the stay.<\/span>
\u2013 Collection and processing of your personal data through the registration form with the purpose of enabling the management of the commercial, accounting and administrative relationship of clients in everything related to the services and accommodation in our hotels. This treatment will be carried out based on the execution of the pre-contractual relationship you maintain with us.<\/span>
\u2013 Work for promotional and marketing purposes, including sending electronic commercial communications for the set of products and services we offer, as well as those related to the hotel sector (travel, gastronomy, leisure, etc.), based on the prior consent given. for sending communications. To carry out the above work, Sercotel may analyze the data obtained, in order to develop User profiles that allow defining in greater detail the products that may be of interest to you.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

If the User wishes to stop receiving commercial or promotional communications from Sercotel, they may request cancellation of the service by sending an email to the following email address: rgpd@sercotel.com, as well as indicating their refusal to receive the same through the unsubscribe option provided in each of the commercial communications sent.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

\u2013 Respond to the requests, queries, complaints and\/or claims that the user makes through the contact email provided, based on the consent given when sending the request, query, complaint and\/or claim.<\/span>\u00a0<\/span><\/p>

\u2013 Accredit the hiring, carry out analytics for the automation of procedures with the aim of improving the quality of technical and commercial service, verify the satisfaction of clients or users through the recording of their voice and, where appropriate, perform transcription of the care provided through the channels enabled for this purpose.<\/span>
\u2013 Contact medical assistance if the client requests or requires it.<\/span>\u00a0<\/span><\/p>

\u2013 Conduct satisfaction surveys. The legitimizing basis will be the user's consent.<\/span>\u00a0<\/span><\/p>

\u2013 The purpose of collecting or spontaneously sending your Curriculum Vitae is to study the applications so that our Human Resources department can proceed with the selection of personnel who have the ideal profile to join the company, based on the pre-contractual relationship in which the interested party\/candidate is a party and consent is granted.<\/span>\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

Data retention<\/span><\/b>\u00a0<\/span><\/p>

Your data will be kept for the period necessary to fulfill each purpose or to comply with the applicable legal requirements, or until the user exercises their rights of deletion and opposition, or revokes their consent.<\/span>\u00a0<\/span><\/p>

\u202f<\/span>\u00a0<\/span><\/p>

Data recipients<\/span><\/b>\u00a0<\/span><\/p>

Your data may be communicated to:<\/span>\u00a0<\/span><\/p>

\u2013 Companies that are part of the Sercotel Group (Sagatu Asociados comercial Hotelera, S.L., Sercotel Operadora, S.L., etc.) for the correct development or provision of any of the services provided and for the purposes previously outlined.<\/span>\u00a0<\/span><\/p>

\u2013 Third party data processors that provide their services to Sercotel or any company in its group of companies, with whom the corresponding agreement has been signed that guarantees compliance with the RGPD and appropriate security measures.<\/span>\u00a0<\/span><\/p>

\u2013 Companies in charge of the management and direct operation of the establishments that are part of the Sercotel Group. However, not all establishments will process your data, only the establishment for which the reservation is made.<\/span>\u00a0<\/span><\/p>

\u2013 State Security Bodies and Forces, in compliance with current legislation.<\/span>\u00a0<\/span><\/p>

\u202f<\/span>\u00a0<\/span><\/p>

Rights<\/span><\/b>\u00a0<\/span><\/p>

At any time you may exercise your rights of access, rectification, deletion and opposition, portability and limitation of processing, contained in RGPD (EU) 2016\/679, by contacting the address indicated above or by email to rgpd@sercotel.com .<\/span>\u00a0<\/span><\/p>

The request must specify which of these rights you are requesting to be satisfied and must be accompanied by a photocopy of your DNI or equivalent identification document.<\/span>\u00a0<\/span><\/p>

Likewise, you may object or revoke your consent through the contact information indicated at the beginning of this text.<\/span>\u00a0<\/span><\/p>

When you have not obtained satisfaction in the exercise of your rights or the way of exercising them, you may file a claim with the Spanish Data Protection Agency. Get more information at www.agpd.es<\/span>\u00a0<\/span><\/p>

\u202f<\/span>\u00a0<\/span><\/p>

Confidentiality<\/span><\/b>\u00a0<\/span><\/p>

The personal data that Sercotel has collected from the client will be treated confidentially, in accordance with what is established in current legislation.<\/span>\u00a0<\/span><\/p>

\u202f<\/span>\u00a0<\/span><\/p>

Translation into languages<\/span><\/b>\u00a0<\/span><\/p>

All information and documentation available in the different versions of this website is provided for informational purposes only. In the event of a discrepancy between the content of the versions in other languages \u200b\u200band that of the original version in Spanish, the latter will prevail.<\/span>\u00a0<\/span><\/p>

In the event that our data protection policy had to vary as a result of legislative changes or criteria issued by the Data Protection Agency, we would be conveniently informed of any variation that would be necessary to comply with the law.<\/span>\u00a0<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div>

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\u00a0Responsable del tratamiento\u00a0Sercotel Operadora S.l.. CIF. B66541319 y domicilio en C\/ Comte de Urgell, 240,\u00c1tico, C.P. 08036, Barcelona (en adelante, Sercotel).\u00a0E-mail de contacto: rgpd@sercotel.com\u00a0\u202f\u00a0Categor\u00edas de datos que se recogen\u00a0En funci\u00f3n de los servicios prestados, Sercotel podr\u00e1 tratar las siguientes categor\u00edas de datos:\u00a0\u2013 Datos identificativos (por ejemplo, nombre y apellidos)\u2013 Datos de contacto (por ejemplo, direcci\u00f3n, […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"page-templates\/light.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":17,"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":442,"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/442"}],"wp:attachment":[{"href":"https:\/\/restaurantegodere.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}